Job Posting: Customer Support Specialist

Anderson Public Library is seeking a Customer Support Specialist to join our team.  Our mission: Inspiring Curiosity-Fueling Imagination-Building Community. 

Description of Position

Customer Support Specialist is responsible for assisting customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, shelving, and other duties as assigned.  

KNOWLEDGE & EXPERIENCE: 
  • • Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training
  • • Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet
  • • Some knowledge of or ability to quickly learn and follow standard library procedures
  • • Efficiently operate and manipulate office equipment such as keyboard, mouse, printer and copier equipment
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE: 
  • • Excellent customer service skills
  •  • Excellent organization skills 
  • • Strong written and verbal communication skills 
  • • Ability to multi-task 
MINIMUM REQUIREMENTS: 

Education: High School Diploma 

Hours: This is a full-time position that requires some evenings and weekends.  

Salary:  $13.00 per hour plus a generous benefits package.  

The library is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

How to Apply

Download and fill out the application below. Submit your completed application along with your resume and cover letter to Library Director Demaris Hill, by email at dhill@andersonpubliclibrary.org, or by mail to:

  • Anderson Public Library
  • ATTN: Demaris Hill
  • 114 N. Main St.
  • Lawrenceburg, KY 40342